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FAQs

What is Ruphora ?

You can read more about us in the Our Story section.

Is my personal information secure when registering an account ?

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data.

How long will my order take ?

We usually ship within 24 working hours after receiving an order. Once shipped, our logistics partner can take anywhere from 7 to 10 business days, to get the order delivered to you.

How can I contact you ?

You can reach us by email. We are always happy to answer your questions.

Do your products contain parabens & sulphates ?

No, our products are free from parabens, sulfates, and other harmful chemicals. We believe in providing clean and safe skincare options for our customers.

Do your products contain synthetic fragrance or color ?

No, our products are free from synthetic fragrances, colors, and other harmful additives.

Returns & Refunds policy

• If you receive a product that is damaged or tampered with during shipping, please email us within 24 hours of delivery.

• Supporting images and the unboxing video must be shared via email within 24 hours to substantiate the claim.

• This will help us verify the issue and address it at the earliest.

• Ruphora cannot be held responsible for any damage after delivery.

• Damages caused due to neglect, improper use, or incorrect application are not covered under the exchange or return policy.

• Exchanges will only be accepted if the product is returned in its original packaging, undamaged, unused, and in a saleable condition.

• All exchange and return requests are checked and vetted by Ruphora.

• Refunds are not offered once goods have been sold.

Shipping policy

• Order Processing Time: All orders are processed within 24 working hours, excluding weekends and holidays, with potential delays during high-volume periods.

• Shipping Rates & Delivery Estimates: Standard shipping takes 7 to 10 business days, express shipping takes 3 to 5 business days, and free shipping applies to qualifying orders over a specific advertised amount, with exact costs calculated at checkout.

• Shipping Destinations: Shipments are available for domestic addresses, though deliveries to P.O. boxes or specific restricted pin codes are excluded.

• Order Tracking: Customers receive an email notification containing a tracking number once the order ships to monitor live package status.

• Lost or Damaged Packages: Customers must report damaged items with a photo/video within 24 hours of delivery, while lost packages require contacting the courier or support team for assistance.

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Say Hello @ Ruphora@gmail.com